Case Study: Frontdesk
Case Study: Frontdesk
90% completion of Q4 2021 projects
eNPS score of 38 on internal engagement survey
New product launch as additional service and revenue stream
Clarification of meaning of existing Core Values
In experiencing rapid growth, Frontdesk identified the need to create a language and system for planning and operating. The founders of Frontdesk needed continued wins to keep momentum and show people the potential worth of their investment in the company. They needed stronger meetings, alignment across decisions and more time to work on the business. The team desired a partner who could facilitate strategic planning sessions and guide their teams as they implemented a new model of operating throughout their business.
In a relationship that began with an introduction to Kolbe Wisdomâ„¢, humanworks8 and the Frontdesk leadership team worked together to build "The Frontdesk Way" of operating, creating a clear line of sight for all employees while increasing efficiency and accountability across the business.
We guided their senior leadership team in strategic planning and integrated a new meeting agenda practice into the organization. Our coaching conversations prepared the HR leader to facilitate the strategic planning process internally, critically evaluate the employee engagement survey results and engage leaders in understanding "The Frontdesk Way." Coaching conversations also centered on process improvements that results in a stronger partner retention process and elevated communication processes for the Operations team.
To summarize strategic planning practices for the team, we authored how-to strategic planning documents for their internal communication platform to use when onboarding new team members and refreshing existing team members on "The Frontdesk Way."
Thanks to our partnership with humanworks8, we were able to implement a strategic planning process that truly fulfilled the demands of our entrepreneurial-minded business. From their authentic and engaging facilitation to their deep investment in understanding the unique needs of both our people and our business, the team at humanworks8 has consistently made us stronger. Our leadership team has never felt more aligned or more prepared for growth as we do now, thanks to humanworks8.
Co-Founder & Chief Product Officer, Frontdesk
When we began, I viewed this process as more of a commodity. You have spent the last two weeks proving me wrong. This was incredibly valuable.
Co-Founder & President, Frontdesk
Facilitate effective team and leadership meetings during which critical issues are discussed and decisions are made
Opportunity to focus on growing the business and securing Series C funding
Identify other initiatives that support Frontdesk as a great place to work and onboard new talent strategically using the newly-created “Culture Task Force”
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